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TOURIST SERVICES: ACCESSIBILITY

• The Mole Antonelliana panoramic lift is fully accessible.
• The trains running on the Sassi-Superga rack- railway can carry one wheelchair user per journey. As they are historic vehicles, two companions are required to give assistance, providing us prior notice by calling 011 8997519.
• “Food-and-wine dinners” on Ristocolor and Gustrotram trams is fully accessible. in order to provide you with the best service,  please call the GTT Tourist Services office before making a reservation or purchasing your event through the e-commerce.
• If a person with disabilities using a wheelchair wants to travel on the Venaria Express shuttle bus service, a notice calling the GTT Contact Center should be provided at least 24 hours in advance.

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

EXTRA-URBAN TRANSPORT: ACCESSIBILITY

Persons with disabilities: booking service

Telephone booking service is available from Monday to Saturday, from 6:30 to 19:30. You should call the following phone numbers:

• 0110672000, if you are calling from a mobile telephone network (the cost of the call depends on the tariff plan you have subscribed with your provider)
• 800 019 152 if you are calling from a landline (without any charge)

We suggest that you contact our staff at least 48 hours in advance, having the dimensions of your wheelchair ready. In this way, it will be possible to arrange your journey with the most suitable vehicle. We prioritize our costumers’ safety.

This service is also available for people with visual impairments travelling on their own, with their guide dogs or using a white cane. You just have to call us on the numbers indicated above, communicating the route, the bus stop number and the time at which you are going to start your journey, so that the driver of your bus will be informed. A 48-hour notice is not required; anyway, in order to provide you with the best service, we kindly ask you to call us at least 24 hours in advance.

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

URBAN TRANSPORT: ACCESSIBILITY

As regards disability-related issues, GTT staff provides assistance to passengers, paying particular attention to their safety. For instance:

• vehicles must stop with their front in line with the bus stop pole
• when vehicles move off, slow down or pull up, they must do it gradually, in order to ensure passenger' safety and comfort and to guarantee the best quality of the service

• vehicles must stop close to the bus stop kerb
• on vehicles equipped with a ramp, assistance must be provided to wheelchair users during the boarding and alighting phases

• information on routes

Infomobility

• Before starting a journey, you can get real-time arrival information for a given  bus stop, and information on accessibility of the upcoming trams, through Telegram app (just type “gttorari” in the contact search bar), through Moovit app or by visiting our web site https://www.gtt.to.it/cms/en/ricerca-percorsi.

Through Moovit app you can:

•  get real-time information on all GTT routes

•  plan your journeys

•  get real-time arrival information for all bus stops

•  while travelling, get real-time information for the next stop

•  get real-time service alerts (official information is provided by GTT and integrated with that provided by app users)

•  if you have visual impairment, get step-by-step GPS-style guidance for your journey and even receive alerts when the bus is arriving or “Get Off Alerts” to get ready before you have reached your destination stop through VoiceOver and TalkBack technologies, available on iOS and Android devices

•  calculate a wheelchair/stroller-accessible trip through the multi-modal trip planner

Moovit app is free and available for iOS and Android.

• Tactile QR Codes are easily accessible at bus stop: they can be scanned to provide real-time arrival information

1. Use the app installed in your smartphone to scan the QR Code or download it from Google Play or Apple Store

2. Scan the QR Code with the reader as you get at the bus stop

3. Get information about the transit of the routes at the bus stop

Passengers with motor disabilities

For information on wheelchair-accessible routes and stops in the urban and suburban area, please visit Linee e orari - Torino e cintura, use Telegram "gttorari" or Moovit app.

Most of our buses are equipped with a designated wheelchair space.

After boarding, position yourself in the dedicated wheelchair space and follow the instructions reported on the stickers displayed on board.

A wheelchair (whether manual or electric) is allowed on a public trasport if its weight is within the loading capacity limits of the access ramp of the vehicle. Furthermore, while on board, it is required to be safely positioned (rearward-facing and with the wheel brake applied) in the designated space.

The load capacity of the ramp is 300 kg

How to travel with pushchairs, and other information for all

• Pushchairs are allowed free of charge in the vehicles. Please place them in order  to ensure the other passengers’ comfort
• Open pushchairs can be placed in the wheelchair zones with the brakes applied

• If a wheelchair user boards the same carriage, they have priority in using these designated spaces. In this case, you can remain on board but you have to fold your pushchair and hold your child in your arms. If needed, the driver will kindly ask other passengers to give up their seat.

• Brand- new buses are equipped with 4 yellow-painted seats (on other vehicles, they are blue-painted with yellow borders), which are accessible to people with motor disabilities: stop request buttons with Braille lettering are placed beside them.

Passengers with visual impairments

• Passengers with visual impairments should wait for the bus/tram near the bus pole

• Many trams and buses are equipped with a route indicator, an audiovisual system that, when approaching a bus stop, provides passengers with information on the position of the vehicle along the route, the service number and its direction
• On board, an audible information system announces the next stop.
• The first and the last carriages of the train have a designated priority seat, not exclusive, for persons with a visual impairment

• Metro stations are provided with tactile pathways, loges system and reserved passages.

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

METRO: ACCESSIBILITY

Passengers with motor disabilities

Metro stations are equipped with:

• lifts, which allows passengers to get between the platform and street
• wheelchair-accessible turnstiles

Before travelling on the metro, we suggest that you to click here to find out whether a given lift is temporarily out of service.

Travelling with pushchairs, and other useful tips

Pushchairs are allowed free of charge in the vehicles. Please place them in order to ensure the other passengers’ comfort

• Open pushchairs can be placed in the wheelchair area with their brakes applied
• If a wheelchair user boards the same carriage, they have priority in using these designated spaces. In this case, you can remain on board but you have to fold your pushchair and hold your child in your arms.
  
  

Persons with a visual impairment

• Metro stations are provided with tactile pathways, loges system and designated gates
• On board, an audible information system announces the next stop.
• The first and the last carriages of the train have a designated priority seat, not exclusive, for person with a visual impairment
  
  

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

PUBLIC TRANSPORT ACCESSIBILITY

• Metro

• Urban transport

• Extra-urban transport

• Tourist services