In this page:

TOURIST SERVICES: ACCESSIBILITY

• The Mole Antonelliana panoramic lift is fully accessible.
• The trains running on the Sassi-Superga rack- railway can carry one wheelchair user per journey. As they are historic vehicles, two companions are required to give assistance, providing us prior notice by calling 011 8997519.
• “Food-and-wine dinners” on Ristocolor and Gustrotram trams is fully accessible. in order to provide you with the best service,  please call the GTT Tourist Services office before making a reservation or purchasing your event through the e-commerce.
• If a person with disabilities using a wheelchair wants to travel on the Venaria Express shuttle bus service, a notice calling the GTT Contact Center should be provided at least 24 hours in advance.

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

EXTRA-URBAN TRANSPORT: ACCESSIBILITY

Persons with disabilities: booking service

Telephone booking service is available from Monday to Saturday, from 6:30 to 19:30. You should call the following phone numbers:

• 0110672000, if you are calling from a mobile telephone network (the cost of the call depends on the tariff plan you have subscribed with your provider)
• 800 019 152 if you are calling from a landline (without any charge)

We suggest that you contact our staff at least 48 hours in advance, having the dimensions of your wheelchair ready. In this way, it will be possible to arrange your journey with the most suitable vehicle. We prioritize our costumers’ safety.

This service is also available for people with visual impairments travelling on their own, with their guide dogs or using a white cane. You just have to call us on the numbers indicated above, communicating the route, the bus stop number and the time at which you are going to start your journey, so that the driver of your bus will be informed. A 48-hour notice is not required; anyway, in order to provide you with the best service, we kindly ask you to call us at least 24 hours in advance.

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

URBAN TRANSPORT: ACCESSIBILITY

As regards disability-related issues, GTT staff provides assistance to passengers, paying particular attention to their safety. For instance:

• vehicles must stop with their front in line with the bus stop pole
• when vehicles move off, slow down or pull up, they must do it gradually, in order to ensure passenger' safety and comfort and to guarantee the best quality of the service

• vehicles must stop close to the bus stop kerb
• on vehicles equipped with a ramp, assistance must be provided to wheelchair users during the boarding and alighting phases

• information on routes

Infomobility

• Before starting a journey, you can get real-time arrival information for a given  bus stop, and information on accessibility of the upcoming trams, through Telegram app (just type “gttorari” in the contact search bar), through Moovit app or by visiting our web site https://www.gtt.to.it/cms/en/ricerca-percorsi.

Through Moovit app you can:

•  get real-time information on all GTT routes

•  plan your journeys

•  get real-time arrival information for all bus stops

•  while travelling, get real-time information for the next stop

•  get real-time service alerts (official information is provided by GTT and integrated with that provided by app users)

•  if you have visual impairment, get step-by-step GPS-style guidance for your journey and even receive alerts when the bus is arriving or “Get Off Alerts” to get ready before you have reached your destination stop through VoiceOver and TalkBack technologies, available on iOS and Android devices

•  calculate a wheelchair/stroller-accessible trip through the multi-modal trip planner

Moovit app is free and available for iOS and Android.

• Tactile QR Codes are easily accessible at bus stop: they can be scanned to provide real-time arrival information

1. Use the app installed in your smartphone to scan the QR Code or download it from Google Play or Apple Store

2. Scan the QR Code with the reader as you get at the bus stop

3. Get information about the transit of the routes at the bus stop

Passengers with motor disabilities

For information on wheelchair-accessible routes and stops in the urban and suburban area, please visit Linee e orari - Torino e cintura, use Telegram "gttorari" or Moovit app.

Most of our buses are equipped with a designated wheelchair space.

After boarding, position yourself in the dedicated wheelchair space and follow the instructions reported on the stickers displayed on board.

A wheelchair (whether manual or electric) is allowed on a public trasport if its weight is within the loading capacity limits of the access ramp of the vehicle. Furthermore, while on board, it is required to be safely positioned (rearward-facing and with the wheel brake applied) in the designated space.

The load capacity of the ramp is 300 kg

How to travel with pushchairs, and other information for all

• Pushchairs are allowed free of charge in the vehicles. Please place them in order  to ensure the other passengers’ comfort
• Open pushchairs can be placed in the wheelchair zones with the brakes applied

• If a wheelchair user boards the same carriage, they have priority in using these designated spaces. In this case, you can remain on board but you have to fold your pushchair and hold your child in your arms. If needed, the driver will kindly ask other passengers to give up their seat.

• Brand- new buses are equipped with 4 yellow-painted seats (on other vehicles, they are blue-painted with yellow borders), which are accessible to people with motor disabilities: stop request buttons with Braille lettering are placed beside them.

Passengers with visual impairments

• Passengers with visual impairments should wait for the bus/tram near the bus pole

• Many trams and buses are equipped with a route indicator, an audiovisual system that, when approaching a bus stop, provides passengers with information on the position of the vehicle along the route, the service number and its direction
• On board, an audible information system announces the next stop.
• The first and the last carriages of the train have a designated priority seat, not exclusive, for persons with a visual impairment

• Metro stations are provided with tactile pathways, loges system and reserved passages.

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

METRO: ACCESSIBILITY

Passengers with motor disabilities

Metro stations are equipped with:

• lifts, which allows passengers to get between the platform and street
• wheelchair-accessible turnstiles

Before travelling on the metro, we suggest that you to click here to find out whether a given lift is temporarily out of service.

Travelling with pushchairs, and other useful tips

Pushchairs are allowed free of charge in the vehicles. Please place them in order to ensure the other passengers’ comfort

• Open pushchairs can be placed in the wheelchair area with their brakes applied
• If a wheelchair user boards the same carriage, they have priority in using these designated spaces. In this case, you can remain on board but you have to fold your pushchair and hold your child in your arms.
  
  

Persons with a visual impairment

• Metro stations are provided with tactile pathways, loges system and designated gates
• On board, an audible information system announces the next stop.
• The first and the last carriages of the train have a designated priority seat, not exclusive, for person with a visual impairment
  
  

The content of this web site is for information purposes only. We disclaim responsibility for any incovenience caused by the service.

PUBLIC TRANSPORT ACCESSIBILITY

• Metro

• Urban transport

• Extra-urban transport

• Tourist services

FREE PUBLIC TRANSPORT SERVICE TO REACH COVID-19 VACCINATION SITES

GTT joins the Piedmont Region-led initiative that allows those who have received a booking confirmation by SMS to reach the vaccination site by bus, tram or train without purchasing a ticket.

In case of ticket inspection, the passengers will just be asked to show the booking confirmation text.

Those having travelled by metro will be reimbursed by GTT: the tickets for the outward and the return journeys will be refunded within up to 3 months of the date of vaccination.
To get the refund, the passenger must apply for it in person, after having made an appointment, at the Customer Service Center at Porta Nuova (it is possible to book the appointment through Ufirst app or website): at the counter they will be required to show the tickets along with the vaccination booking confirmation SMS.

< For further information about the vaccination campaign in Piedmont please visit: www.ilpiemontetivaccina.it.

Tap&go (gtt contactless system) - WITH YOUR CREDIT CARD YOU WILL ALWAYS HAVE A GTT TICKET IN YOUR POCKET

The new contactless payment system allows passengers to pay their fare at metro gates and on board blue-yellow buses.

As an alternative to buying paper tickets, you can pay your fare as you ride just by tapping your contactless bank card: at the specially-equipped turnstiles at every metro station and on board those buses and trams – including the new vehicles with the yellow-and-blue livery – which display the specific yellow sign on the front door (see the image).

Payment cards will open turnstiles and validate tickets on board. The System accepts all contactless cards issued on the Visa, Mastercard and American Express networks: Mastercard/Maestro, Visa/VPay and Amex credit, prepaid and debit cards. Contactless payments are also available for cards linked to a digital wallet on your smartphone or smartwatch.

Purchasing a ticket with credit card is simple and intuitive: the card must be held on the validator until a beeping sound is emitted, as happens for bip cards and chip on paper tickets. The system recognizes the card as an ordinary ticket and, in metro stations, opens turnstiles. In every metro station, and in both directions, a turnstile is reserved for contactless payments: it is equipped with a specific reader, which is easily identifiable by the card network logo and by the sign stuck on the floor and on the glass barriers of the turnstiles

Actually, a ticket being purchased with a payment card at metro stations or on board the vehicles fitted with the specific reader, is equivalent to an ordinary “City 100” ticket: the fare is €1,90, it is valid for 100 minutes on the whole urban network, and within the validity period passengers are allowed to board connecting services. The fare is directly charged to the account the payment card is linked to. At the moment, it is possible to purchase one ticket at a time.

The fare is directly charged to the account the payment card is linked to; it is possible to check the details of the journey made on gtt.easyticketing.it/cards.

Besides credit cards, the system also accepts debit cards issued on the Maestro network: in this case,as happens for other purchases (e.g. self-service fuel the system has set a [temporary] pre-authorisation hold of 7,00 € per journey. Once the pre-authorization period has expired, the customer will be charged only the price of the “City 100”ordinary ticket.

Ticket inspectors check tickets respecting the privacy: passengers are required to provide only the last 4 digits of the number of the card they have used, in order to make the inspectors verify the payment with the device the staff is equipped with.

GET INFORMATION ABOUT THE SERVICE

	The “Plan a journey” tool on the website calculates the best routes from a starting point to a destination. Furthermore, the system provides live bus and tram arrival information for your stop, route maps and timetables.
“	“gttorari_bot” on Telegram provides real-time arrival information and shows nearby authorized outlets.
	Our partners Google Transit provides real-time arrivals.
	Moovit app offers travelers a real-time picture, including the best route for the journey by combining information from public transit operators, micro-transit operators and transport authorities with live information from the user community.
	MATO - Muoversi a Torino is the infomobility portal supplied by the City of Turin providing useful and always updated information to easily get around Turin and its metropolitan area. The portal is divided in different informative sections, one for each mode of transport (bus-tram-metro, train, bicycle and car).

GTT - GRUPPO TORINESE TRASPORTI

NEWS

• Tap&Go (GTT Contacless System) - With Your Credit Card you Will Always Have a GTT Ticket Inside Your Pocket

• JOURNEY PLANNER

• URBAN AND SUBURBAN TRANSPORT FARES

• POINTS OF SALE

• USING PUBLIC TRANSPORT

• PAID PARKING

• PUBLIC TRANSPORT ACCESSIBILITY

• TOURIST SERVICES

• GET INFORMATION ABOUT THE SERVICE

URBAN AND SUBURBAN TRANSPORT FARES

• Urban + Suburban pass

• Under 26 pass

• Train + Public Transport in Turin

Urban + Suburban pass

• On which lines are valid: On all GTT urban and suburban lines (including metro) within the boundaries of the first suburban ring. They are not valid for travel on interurban bus routes or railway lines beyond the urban+suburban zone; in that case, extra-urban fares are applied.
• Where to purchase: Go to Points of sale section.
• How to use them: Go to ticket and season ticket use.
  
  

► City ticket - € 1,90 digital / € 2,00 chip on paper medium

Available on chip-on-paper medium (tickets are purchasable at authorized outlets and at vending machines placed within metro stations), on mobile through ToMove app.
It is also purchasable by using contactless bank cards (on Mastercard and Visa networks) at enabled turnstiles across the metro and on board buses on routes 6, 8, 11, 12, 17/, 19, 19N, 33, 35, 38, 44, 55, 56, 58, 58/, 61, 63/, 64, 68, 71, 74, 84, CP1, OB1, SE1, SE2, SM2. It is valid for 100 minutes starting from the first validation and a single journey on the metro.
It must only be used by one person and validated each time the user boards a Bus/tram or enters the metro within the validity period.
If brought through ToMove app, it can be used within 365 days of the time of purchase.

► MultiCity - € 11,80

6-city-ticket electronic carnet, it is available on chip-on-paper medium.
Each of the six ticket is valid for 100 minutes and a single journey on the metro.
It must only be used by one person and must be validated each time the user boards a bus/tram within the validity period.
It is purchasable at GTT authorized outlets, at vending machines placed within metro stations or through ToMove app.
It can be used within 365 days of the time of purchase.

► Daily - € 3,70 digital - 4,50 chip on paper medium

Daily ticket available on chip-on-paper medium.
It is valid for an unlimited number of journeys in a single day, starting from the first validation until the end of the service on the entire GTT urban and suburban network.
It must only be used by one person and must be validated each time the user boards a bus/tram within the valdity period.
It is purchasable at GTT authorized outlets and at vending machines located whithin metro stations.
If bought through ToMove app, it costs € 3,00 and can be used within 365 days of the time of purchase.

► MultiDaily 7 - € 21,00

7-daily-ticket electronic carnet.
It is purchasable through ToMove app and it is valid for an unlimited number of journeys in a single day, starting from the first validation until the end of the service on the entire GTT urban and suburban network for 7 days, even non-consecutive.
It must only be used by one person and must be validated each time the user boards a bus/tram within the validity period. It can be used within 365 days of the time of purchase.

► Daily x4 - € 12,00 digital - 14,80 chip on paper medium

This ticket is valid for a group of up to 4 people travelling together.
Valid for an unlimited number of journeys in a single day, strating from the first validation until the end of the service day on the entire GTT urban and suburban network. Validate in each time you board a bus/tram or enter the metro.

► Special “Tour” ticket valid for 48/72 hours € 9,50/12,50

Available on chip-on-paper medium, the fare is determined at the time of purchase.
It is valid for 48/72 hours from the first validation on urban and suburban lines (metro included).
It must only be used by one person and must be validated each time the user boards a bus/tram within the validity period.
It is purchasable at GTT authorized outlets and at vending machines located whithin metro stations.

Under 26 pass

• Who can purchase them? Every young adult aged up to 26 years old. 
• On which lines are they valid? on urban and suburban lines (metro included). You are also allowed to travel on SFM train services within the urban area. 
• Where can I purchase them for the first time? Under 26 passes are loaded onto BIP card. You can purchase the BIP card through GTT e-commerce together with the annual or monthly pass: in this case the pass loaded  onto the card will be delivered to your home address. The day after the purchase, the season ticket can be activated by touching the smart card on the specific  readers located on trams and articulated  buses, at GTT metro Stations and GTT Customer Services Centres. As an alternative, you can purchase the smart card and the pass at Customer Service Centers (you can book an appointment through Ufirst app or website): BIP card has an additional cost of € 5,00 (document management cost). In this case, the pass will already be active and ready to use.
• Where can I renew them? Online, at authorized outlets, at ticket vending machines placed in metro stations, at Sanpaolo and Unicredit ATMs.
• How can I use them? They are loaded onto BIP smartcards, they are personal and can be used without time restrictions and for an unlimited number of journeys. They must be validated at the start of each journey, every time you board a vehicle, or enter the metro.
• Have you lost your BIP card or it has been stolen or it does not work?  Download the form to obtain a duplicate (Pdf.).

► Under 26 annual pass – Ordinary rate € 258,00

Personal pass for young adults aged under 26. Valid on GTT urban + suburban area (Pdf).

It can be purchased in any month. It is loaded onto a BIP smartcard.

It can be financed. For furhter information please visit the credit institution website or call it at 011 65 99 631 - 011 79 74 58 - 0124 42 55 07.

► Under 26 monthly pass – Ordinary rate € 25,00

Personal pass for young adults aged under 26 (it can be activated and used not later than the month in which the passholder turns 26. 

Valid on GTT urban + suburban area (Pdf) for a calendar month: from the 28th day of the preceding one until the last day of the nominal month.

It is issued as an electronic ticket and loaded onto a BIP smartcard.

Train + Public Transport in Turin

"Integrato B" ticket € 4,50

Valid for 120 minutes from its validation on GTT urban and suburban network (including a single journey on the metro and on GTT and TRENITALIA railway networks (1 journey) within the outer boundary of the second suburban ring (Cirè-San Benigno-Brandizzo_Villastellone-None-Rosta railway stations). It is valid also on all the lines managed by EXTRA.TO, limited to the routes connecting Turin to CirIè-S. Maurizio-S. Benigno- Volpiano-None-Rosta. It can be purchased from the Tourist Promotion Office located in the Arrivals area (open every day from 8.30AM to 7.00PM) or at the travel agency located in the Departures area of the airport.