HOW TO USE METROPOLITAN AND SUBURBAN PUBLIC TRANSPORT
Covid-19 - Travelling Safely on our Services
- Wearing a face mask correctly is mandatory in every public transport setting. While waiting at the bus stop, keep at least 1 metre away from other people.
- The carrying capacity of buses and trams is set at 80% in order to comply with coronavirus physical distancing requirements. In case of potential risk, the driver may call law enforcement officers to intervene and, if necessary, stop the vehicle.
- Board buses and trams through the rear door, exit through the middle door. This rule is also displayed on the glass decals on the doors of every vehicle
- An hydroalcoholic gel dispenser is at your disposal on board; we recommend that you sanitize your hands as you board. All vehicles are cleaned and disinfected every day.
- Inside metro stations, entry (green arrows) and exit (blue arrows) paths are separate and are identifiable by specific signs located on platforms and on train floors in order to facilitate physical distancing.
On the bus/tram, you must show your smartcard to our authorized staff when they ask you to produce a valid ticket for inspection.
You must validate your smart ticket (or your under 26 Pass) every time you board a service before arriving at the next stop at the contactless reader placed on board. This device can also provide information about the validity status of a ticket being used (just touch your card on the reader after pressing the right button below the display).
At every metro station, access to platform is controlled with turnstiles, that can be opened with smartcards, chip-on-paper or magnetic-stripe tickets. A turnstile which allows you to pass through is identifiable by the green arrow sign being shown by its light direction indicator (otherwise, the red cross sign is shown).
Hold your smartcard against the validator until a beeping sound is emitted; the system recognizes the card and opens the turnstile. Entrance is confirmed by an acoustic and light (green) signal. Smartcard must be handled with care, kept safe and must not to be exposed to heat or magnetic fields.
Tap&Go (GTT Contactless Payment System)
The new GTT contactless payment system allows passengers to purchase a bus ticket in metro stations and, on board, on the 18, 55, 56 and 68 bus routes. Payment cards will open turnstiles and validate tickets on board. The System accepts all contactless cards issued on the Visa, Mastercard and American Express networks: Mastercard/Maestro, Visa/VPay and Amex credit, prepaid and debit cards. Contactless payments are also available for cards linked to a digital wallet on your smartphone or smartwatch.
Purchasing a ticket with credit card is simple and intuitive: the card must be held on the validator until a beeping sound is emitted, as happens for bip cards and chip on paper tickets. The system recognizes the card as an ordinary ticket and, in metro stations, opens turnstiles. In every metro station, and in both directions, a turnstile is reserved for contactless payments: it is equipped with a specific reader, which is easily identifiable by the card network logos and by the signages located on the floor and on the glass barriers of the turnstiles.
Actually, a ticket purchased with a payment card at metro stations or on board the vehicles fitted with the specific reader, is equivalent to an ordinary “City 100” ticket: the fare is €1,70, it is valid for 100 minutes on the whole urban network, and within the validity period passengers are allowed to board connecting services. The fare is directly charged to the account the payment card is linked to. At the moment, it is possible to purchase one ticket at a time.
The fare is directly charged to the account the payment card is linked to; it is possible to check the details of the journey made on gtt.easyticketing.it/cards.
Besides credit cards, the system also accepts debit cards issued on the Maestro network: in this case,as happens for other purchases (e.g. self-service fuel), the system has set a pre-authorisation of €7 per journey; once the pre-authorization is done, the customer will be charged only the price of the “City 100”ordinary ticket.
Ticket inspectors check tickets respecting the privacy: passengers are required to provide only the last 4 digits of the number of the card used, in order to make the inspectors verify the payment with the device the staff is equipped with.
Magnetic Stripe Tickets (U,A,B Integrated Tickets)
Integrated tickets are paper-based tickets to which a magnetic stripe and an anti-counterfiting holographic band are applied. Each of these ticket types is identifiable by a code corresponding to a certain fare.
Tickets must be validated when you board a bus/tram, enter the metro or before boarding a train (readers are located at GTT and RFI railway stations) within the validity period.
At every metro station, access to platform is controlled with turnstiles. Those which allow you to pass through are identifiable by the green arrow sign being shown by its light direction indicator (otherwise, the red cross sign is shown).
To access the metro, validate your ticket by inserting it into the front slot (photo 1). The machine will immediately shoot it back up through the top slot (photo 2). Then pick up your validated ticket and go.
Magnetic stripe tickets must be intact and must not present any abrasion or erasure; they must be kept safe, not be band/fold and must not be exposed to heat or magnetic fields.
Use of vehicles
Passengers must board and alight from the vehicles only at the stops using the appropriate entrance and exit doors. Passengers must not get on or off when the vehicle is moving. Passengers must leave the doorways, gangways and areas in front of the punching machines free at all times and observe the regulations displayed in the vehicles.
Passengers are allowed to speak to the driver only to request service information or in case of difficulty (for instance, sudden illness, mugging, harassment or malfunctioning).
All 80x50x50 cm pieces of luggage can be transported free of charge; each passenger may take a maximum of two pieces of luggage but must ensure these do not obstruct the passageway.
Lost and found
The driver and GTT personnel are not allowed to return objects found on the vehicles directly. Lost articles found on GTT vehicles are taken to the Lost and Found of the City of Turin, where they can be collected after 48 hours from the time of loss.
The lost and found office in via Meucci 4. Open on Monday, Wednesday, Thursday, from 9.00 a.m. to 12 noon. Closed on only Sundays and public holidays.
Information: +39 011 443.0753
Infringements and sanctions
Infringements to regulations are subject to the payment of a fine. Fines may be applied independent of criminal sanctions (applicable when the offence constitutes a crime) in addition to compensation for any damages suffered by GTT.